QUESTIONS

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1. Are pets allowed?

2. Is there convenient parking?

3. Are cable television and high-speed internet
services available?

4. Is there a dress code? 

5. How far is Heron Point from cities, airports?

6. From what locations do your residents come?

7. What are the arrangements for meals?

8. Who provides food services?

9. What about transportation?
 
10. Is special help available?

11. What about housekeeping and similar
services?

12. Is Heron Point environmentally "green"?

13. Is Heron Point a gated community?

14. Are conveniences such as a gift shop, bank or beauty parlor available on premises?

15. How is Heron Point news communicated?

16. What is PUMH?

17. Do residents have any input into how Heron Point operates?

18. Why should I move, why not stay in my own home?

19. How should I choose a retirement community?

20. Are there different kinds of retirement communities?

21. Is a CCRC different from assisted living?

22. When should I make the move?

23. What does accredited mean and is it worth anything?

ANSWERS

1. Pets: Yes. There is a procedure to be followed to assure that they are welcome and healthy. 
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2. Parking: Cottages are grouped in courts with a parking place for each cottage plus a garage for each cottage. Each apartment has an assigned parking space, and there is additional parking for visitors and staff.
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3. TV/Internet: Yes, cable television is contracted creating a discounted rate for basic cable of about 65 channels. High-speed internet is available via cable or DSL.  Other cable services, such as premium channels, high definition, and digital are available at an additional cost.
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4. Dress code: Dress is casual. Jackets are optional for men at dinner in the dining room 
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5. How far ...: Heron Point is roughly an hour from Annapolis, an hour and a half from Baltimore and Wilmington and two hours from Washington and Philadelphia. Reaching airports at the major cities takes approximately the same amount of time, except for Dulles, which is about two and a half hours distant.
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6. Residents from ...: Our current residents have come from about two dozen states--some from as far away as the Southwest, New England, and the South. 
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7. Dining: Heron Point has four dining rooms and a deli. The Chester Dining Room is the largest. There is also a separate dining room for assisted living and two for health care. Skipjack is an informal deli open for breakfast and lunch Monday through Saturday.  At Heron Point no meal plan is required, but various options are offered: a monthly plan, fifteen-meal and ten-meal plans, and a discount plan. If a need arises, meals can be delivered to your apartment or cottage.
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8. Food service: The Morrison Senior Dining group specializing in retirement communities manages our high-quality food service.
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9. Transportation: Heron Point provides transportation without charge to most local venues, for example, local store and doctor appointments, as well as to local community events. There are reasonable fees for the many scheduled out-of-town activities for shopping, concerts, dining, and museums nearby cities.  Individual transportation is also available with the cost based on time and mileage.
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10. Help: A fee-based Ambassador Service can assist residents who need help with some tasks of daily living, either in their dwelling (cooking, writing letters,...) or out in the community (shopping, errands,...).
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11. Housekeeping: Weekly, biweekly, and occasional fee-based cleaning services are available.
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12. Green: We at Heron Point have a commitment to being environmentally responsible. Our current efforts include ongoing care of our shore wetlands, volunteer testing of the Chester River as part of the larger focus on Chesapeake Bay, and recycling of both required items and additional voluntary products such as fluorescent lamps. We have won an award for our plantings that protect our shore wetlands and the river. Recently we have begun programs to replace incandescent lights with compact fluorescents and to replace heating/cooling components with more energy efficient units. Residents participate actively though our environmental interest group and take our green responsibilities seriously.
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13. Gated: No, it's unnecessary and unwanted. Heron Point is an open and friendly community situated within a larger open and friendly community.  Our campus is in a residential area at one end of the street that leads to Washington College. It is within the town limits of Chestertown.
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14. Conveniences: Yes. A gift shop run by residents carries items such as stamps and greeting cards as well as gift items.  A branch of PNC Bank offers banking services including safe deposit boxes. A beauty parlor is also located on premises. And, our deli, Skipjacks, is handy for breakfast and lunch.
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15. News: The Weekly Word, distributed to all residents, contains the weeks' events and announcements.  This information is also available through an in-house television channel.  Other occasional and general information is distributed in a timely fashion.
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16. PUMH: PUMH, Peninsula United Methodist Homes, Inc., provides contractual management services for Heron Point.  It has been instrumental from our beginning and continues to provide quality management services today.
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17. Resident input: There is a Resident Council, which is a representative body elected by residents, and it acts in an advisory capacity to management.  Two other resident bodies are ongoing and specific in their focus: the Master Plan Committee addresses long-term capital issues, whereas the Finance Committee is concerned with operating expenses, revenue, and fee structure.  Additionally, as a Maryland-chartered, non-profit organization, we have a Maryland Board that includes residents among its members.  Listed under Activities on the menu are numerous other groups that interact with staff on many subjects.
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18. Why move: The short answer is that life changes, though it's difficult to anticipate how. Taking care of a home may become increasingly difficult. Friends move away. Health problems arise which sometimes require obtaining considerable assistance. Too often, the end result is relying on family for care or moving to a nursing home, not always by choice.

Here at Heron Point, home maintenance is taken care of; we remain among friends that we have made; and when health problems arise, assistance is available. Our health care is a far cry from being a nursing home. Moving to Heron Point means entering a vital community and choosing excellent continuing care.
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19. Choosing: Most of us first decided on the general area, climate, and surroundings in which we wished to retire. We did internet exploring and finally we visited a number of facilities to learn what the fees covered and what life care qualities would be provided. During visits we met with residents and asked questions.  We inquired about the levels of care on the campus and if and when there are extra fees.  The important thing was that we asked questions-lots of them. 
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20. Different kinds: Yes, decidedly.  They range from the 55+ community to continuing care retirement communities  (CCRC) such as Heron Point..  Many communities that call themselves retirement communities offer housing and a community center but lack the many services and sense of community provided by a CCRC.  In many respects they postpone the need to make the next move to a time when it becomes most difficult for you and your family.

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21. CCRC: Yes.  As the names implies, a continuing care community, unlike an assisted living facility, offers a full range of care.  Independent living, assisted living, and health care are all incorporated into a single community facility.
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22. When to move: Those of us who moved to Heron Point while still healthy and active easily became involved in activities and were able to fully enjoy independent living. We made new friends, revisited old interests, and discovered new opportunities. Beyond that, if we delayed making the decision to move, there was always the chance that a decline in health would prevent our joining a CCRC. Some people say they're not ready, but then when they realize they are, it may be a day too late.
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23. Accredited: The Continuing Care Accreditation Commission has very high standards and it reviews accredited communities regularly.  Only about ten percent of the nation's CCRCs are accredited, and Heron Point is the only accredited CCRC on Maryland's Eastern Shore.  It's a mark of quality.
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These are FAQs, frequently asked questions, about Heron Point and considerations for a move to a continuing care retirement community.
Heron Point, 501 East Campus Drive, Chestertown, MD 21620
Tel: 1-800-327-9138     Fax: 1-410-810-2915
The contents of this web site are created, developed, maintained and published solely by residents of the Heron Point community without input, oversight, or control by any other person, representative, corporation or entity.